Shipping Policy

At Ocean Dragon, all jewelry is custom-made just for you, which means it takes a little time to prepare with love and care.

🛠️ Processing Time:

  • Since our products are customized, please allow 5 to 7 working days to prepare your order.

🚚 Delivery Time:

  • Once ready, delivery takes 2 to 5 working days within Pakistan.

  • We ship through trusted local courier services like Leopards 

Refund Policy

At Ocean Dragon, each jewelry item is custom-made just for you, which means we are unable to offer full refunds in most cases. However, your satisfaction is very important to us, and we’re here to help if something goes wrong.

❌ No Refunds for:

  • Change of mind after placing the order

  • Customization errors from the customer side (e.g., wrong name, size, spelling)

  • Slight design or color variations, as handmade items may look slightly different

✅ Exchanges/Adjustments Offered:

We offer free adjustments or exchanges in the following cases:

  • You received the wrong item

  • The product arrived damaged

  • The customization is incorrect (our fault)

Please contact us within 2 days of delivery with clear photos for us to review the issue.

🔁 How to Request an Exchange:

  1. Send us your order number and photos on WhatsApp or Instagram

  2. Our team will review and guide you through the exchange process

  3. Item must be unused and returned in its original packaging

📦 Return Delivery Charges:

  • If it’s our mistake, we’ll cover return shipping

  • If not, the customer will need to pay the return courier cost

Cancellation / Return / Exchange Policy

At Ocean Dragon, every jewelry item is handmade and customized just for you. Since these pieces are made-to-order, we follow a special policy to ensure fairness and quality.

❌ Cancellation Policy

  • You can cancel your order within 12 hours of placing it.

  • After 12 hours, work on your customized item begins, and cancellation will not be possible.

  • To cancel, please message us immediately via WhatsApp or Instagram with your order number.

🔁 Return Policy

Because our products are customized:

  • We do not accept returns for reasons like:

    • Change of mind

    • Disliking the design after delivery

    • Incorrect information (name, size, etc.) provided by the customer

  • However, we do accept returns only if:

    • The product is damaged upon delivery

    • You received the wrong item

    • The customization is incorrect (due to our error)

Return requests must be made within 2 days of receiving the item, with photo proof.

🔄 Exchange Policy

We allow exchanges only in the following cases:

  • Damaged item received

  • Wrong item sent

  • Size or design mistake from our side

✅ Conditions for Exchange:

  • Item must be unused

  • Must be returned in original packaging

  • Customer must inform us within 2 days of receiving the product

📦 Return Delivery Charges:

  • If the mistake is ours, we will cover the return shipping cost.

  • If not, the customer will be responsible for courier charges.