Return Policy
Last updated: June 2025
4-Day Return Window
From the date of delivery
Overview
At ZainStore.pk, we want you to be completely satisfied with your purchase. If you are not happy with an item for any reason, you may return it within 4 days of the delivery date, subject to the conditions listed below.
Returns must be initiated within 4 days of receiving your order. Requests made after this window will not be accepted.
How to Return an Item
Contact Us Within 4 Days
Call or WhatsApp us at 0347-891-3290 or email support@zainstore.pk within 4 days of delivery. Provide your order number and reason for return.
Get Return Approval
Our team will review your request and send you a Return Approval confirmation within 24 hours. Returns without approval will not be accepted.
Package the Item
Pack the item securely in its original packaging with all accessories, tags, and documentation included. Do not write on or damage the original packaging.
Pickup Arranged
We will arrange a free pickup from your address. Our courier will collect the item within 1–2 business days of return approval.
Refund Processed
Once the returned item is received and inspected (3–5 business days), your refund will be processed via bank transfer within 5–7 business days.
Eligible for Return
Not Eligible for Return
Refund Details
COD Orders
Bank Transfer
5–7 business days after inspection
Card Payment
Original Card
5–10 business days after inspection
Wallet
JazzCash / EasyPaisa
3–5 business days after inspection
Original shipping charges are non-refundable. Return shipping is free when pickup is arranged by ZainStore.pk.
Damaged or Wrong Items
If you received a damaged, defective, or wrong item, please contact us immediately (within 24 hours of delivery) with:
We will arrange immediate replacement or full refund at no cost to you.
Need help with a return?
Call us at 0347-891-3290 — Mon–Fri 9am–7pm